General terms and conditions
a. These Terms and Conditions apply to contracts for the letting of hotel rooms for accommodation and to all other customer-related activities and services provided by Deutschherrenhof.
b. The sub-letting and re-letting of the rooms provided, together with their use for any purposes other than accommodation, require the prior written approval of the hotel, whereby Article 540 (1) clause 2 of the German Civil Code (‘BGB’) will be waived unless the guest is a consumer.
c. The customer’s own Terms and Conditions only apply if they have been expressly agreed in writing beforehand.
II. CONCLUSION OF CONTRACT AND CONTRACTING PARTIES
a. We look forward to your booking at the Hotel Deutschherrenhof. With orders / booking of rooms, arrangements (packages) or other services the contract is concluded between you (the guest) and the Hotel Deutschherrenhof after verbal, written or electronic confirmation by the hotel in accordance with the following conditions. All other reconfirmations requested by the hotel additionally serve our internal planning and are not decisive for the conclusion of the contract.
b. If an order or a booking is made for several guests, the customer is liable for all guests / participants registered by him or her and for all liabilities arising from this contract.
c. If the reservation confirmation of the hotel deviates in one or more points from your order or your booking, the content of the reservation confirmation becomes part of the contract, provided you (the guest) do not object immediately, at the latest with check-in (acceptance of the services).
d. If the booking is made through an intermediary (e.g. travel portals such as HRS.de or booking.com), the intermediary's confirmation to the guest will only be made as an alternative. The booking can be rejected by the Hotel Deutschherrenhof for an important reason (overbooking, wrong rates, etc.).
e. Should you wish to leave after 11:00 a.m. (late check-out), we ask you to inquire at reception. If the Hotel Deutschherrenhof agrees to the late check-out, the hotel will invoice you for its use beyond the contract period up to 6:00 p.m. at 50% of the current daily letting price for an additional night and at a 100% from 6:00p.m. onwards for an additional night. For reserved rooms, we ask that you arrive by 6:00 p.m. at the latest. If no late arrival after 6 p.m. has been notified in advance, or your reservation has not been fully or partially prepaid, the Hotel Deutschherrenhof may make other arrangements for the use of the room(s).
III. ARRIVAL AND DEPARTURE
a. The reserved rooms shall be available to the customer from 2:30 p.m. at the earliest on the agreed date of arrival (check-in). Rooms must be vacated by 11:00 m. on the day of departure (check-out).
b. Should you wish to leave after 11:00 a.m. (late check-out), we ask you to inquire at reception. If the Hotel Deutschherrenhof agrees to the late check-out, the hotel will invoice you for its use beyond the contract period up to 6:00 p.m. at 50% of the current daily letting price for an additional night and at a 100% from 6:00p.m. onwards for an additional night. For reserved rooms, we ask that you arrive by 6:00 p.m. at the latest. If no late arrival after 6 p.m. has been notified in advance, or your reservation has not been fully or partially prepaid, the Hotel Deutschherrenhof may make other arrangements for the use of the room(s).
a. The duration and scope of the contractual services of the Hotel Deutschherrenhof are determined by the information in the currently valid price list, the website of the Hotel Deutschherrenhof or the agreements made. Agreements deviating from the valid price list need to be made between you (the guest) and the hotel and must have been reconfirmed in writing by the hotel. With the publication of a new price list, all previous prices lose their validity.
b. All offers are subject to change without notice. Offers that are sent by post, e-mail or fax are valid for a maximum of seven days.
c. Our pampering half board includes a buffet breakfast and a four-course menu for dinner. If possible, the Hotel Deutschherrenhof also offers lunch instead of dinner at the guest's request.
d. If the guest does not take one of the meals, for whatever reason, he or she is neither entitled to a refund nor to a reduction in price. This also applies to pro rata refunds.
e. The prices stated in the current price list or in other lists and confirmations include the service charge and the currently applicable VAT.
f. Should there be an increase in VAT after the conclusion of the contract, we must pass this increase on to the customer. If there are more than six months between the conclusion of the contract and the date of arrival, we also reserve the right to make price changes without prior notice.
a. For group bookings of ten people or more, the number of rooms must be confirmed 16 weeks before arrival. A partial invoice for 50% of the total amount will be sent to the customer as a guarantee five weeks before arrival. The remaining payment must be made on departure at the latest, unless there is another written agreement between the customer and the Hotel Deutschherrenhof.
b. Should no other payment have been requested by the Hotel Deutschherrenhof, the total amount of your booking / reservation is due on your departure.
c. The Hotel Deutschherrenhof can issue an interim invoice for stays of more than five days.
d. If the guest is in arrears with his or her payment, the hotel can terminate the agreement with immediate effect. The Hotel Deutschherrenhof reserves the right to claim damages for any losses incurred, in particular for the failure to rent to other parties.
e. If the guest breaks off his stay prematurely, he is nevertheless obliged to pay the booked / confirmed overall service. Exceptions to this are not made, unless the guest can prove that the Hotel Deutschherrenhof has failed to sublet the room appropriately.
f. The place of performance for the guest's payment obligations is Zeltingen-Rachtig. This also applies if the payment was credited to the customer.
g. Payments from credit card companies, cheques or bills of exchange are only made on account of performance.
VI. CANCELLATIONS AND FEES
The guest may withdraw from the trip at any time before the start of the trip. However, any withdrawal should be submitted in writing in the guest's own interest.
For cancellations of a reservation our terms are as follows:
a. For single travellers up to 9 people: Up to 48 hours before arrival (6:00 p.m. at the latest), cancellation can be made free of charge. After that we charge 80% of the total amount. In case of no-show, we charge 100% of the total amount.
b. Group bookings of 10 people or more:
- Free cancellation for the entire group up to the 50th day before arrival .
- Up to the 30th day before arrival - 50% of the total amount.
- Up to the 14th day before arrival - 80% of the total amount.
- Less than 14 days - 100% of the total amount.
There is no entitlement to free cancellation of individual rooms in a group booking.
The Hotel Deutschherrenhof may, however, grant this in individual cases.
c. Events booked for 10 people or more:
- Cancellation is free of charge up to 4 weeks before arrival or the start of the event.
- Up to the 20th day before arrival / start of the event - 20% of the total amount.
- Up to the 10th day before arrival / start of the event - 80% of the total amount.
- Up to 3 days before arrival / start of the event - 90% of the total amount.
- Less than 3 days before arrival/ start of the event - 100% of the total amount.
a. The guest or the tour/ event organizer are liable to the Hotel Deutschherrenhof for any damage caused by him/her or their guests without proof of fault.
b. If the guest or contractual partner loses their keys, they are liable for replacing the Hotel’s locking system.
c. In the event of a false alarm triggered by the guest or contractual partner, the guest or contractual partner is liable for all damages and claims resulting from the false alarm, e.g. covering the costs of the fire service or the deployment of personnel.
d. We cannot accept any liability for food brought or delivered to our hotel (e.g. wedding cakes) or meals taken from our restaurant.
e. The Hotel Deutschherrenhof is not liable to the guest or the contractual partner if the provision of services proves to be impossible for reasons beyond our control, e.g. in the event of industrial action or as a result force majeure, especially like flooding. In such cases, the Hotel Deutschherrenhof will endeavor to procure other equivalent services.
f. In accordance with the legal provisions of §§ 701 f. of the German Civil Code (‘BGB’), the Hotel Deutschherrenhof is liable to the customer up to 100 times the room price up to a maximum of EUR 3,500.00 for items brought into the hotel; however, the hotel cannot be held liable for the loss of a customer’s money and/or valuables, unless the Hotel Deutschherrenhof or its staff can be proven to be at fault, or the valuables or the money have been left to the Hotel Deutschherrenhof for safekeeping against issue of a receipt.
g. If the guest brings a vehicle with him or her, and if this is parked in a parking space provided by the Hotel Deutschherrenhof, liability is limited to damage that can be proven to have been caused by employees of the hotel.
h. In the case of events, it is the contractual partner's responsibility to insure items brought along against theft, damage or destruction. The Hotel Deutschherrenhof accepts no liability.
a. Should the customer use the rooms made available to him for a purpose other than that agreed upon, the Hotel Deutschherrenhof has an extraordinary right of termination.
b. If the Hotel Deutschherrenhof has justified cause to believe that a planned customer event endangers the smooth running of the Hotel’s operations, the safety or the reputation of the Hotel and/or its guests, the Hotel Deutschherrenhof can terminate the contractual relationship without notice.
c. In these cases, the Hotel Deutschherrenhof's entitlement to the agreed remuneration remains valid despite extraordinary termination.
d. An extraordinary termination right on the part of the Hotel also applies in the event of force majeure or internal unrest.
Vouchers can be redeemed as soon as the corresponding payment has been received on the business account of the Hotel Deutschherrenhof. The original voucher must be presented on arrival. The hotel may refuse the service if the customer fails to present the original voucher.
a. The provision of rooms and other spaces is made against payment. The transfer of these to third parties is only permitted with the written approval of the Hotel Deutschherrenhof.
b. Animals may only be brought along with the prior consent of the Hotel Deutschherrenhof and for a surcharge. Animals may not be brought into the wellness area or other marked areas.
c. Wake-up calls, information, mail and the consignment of goods are non-binding. The customer cannot derive any claims of any kind from this. Lost property (items left behind) will only be forwarded on request against reimbursement of the shipping costs. The retention period is six months.
d. In case the Hotel Deutschherrenhof provides free transport for its guests, liability for personal injury and property damage of the latter is limited in accordance with the motor vehicle insurance.
e. Insofar as excursions, transfer, boat and bus trips or other services (e.g. wellness treatments) are provided by a third party on behalf of the Hotel Deutschherrenhof, this third party is liable to the guest in accordance with its respective General Terms and Conditions or applicable legal provisions. The liability of the Hotel Deutschherrenhof is excluded in this case.
f. Bringing food and drinks of any kind, especially alcoholic beverages, to events at Hotel Deutschherrenhof is generally prohibited. The decoration of the event rooms requires a special agreement, unless it is merely the usual table decorations.
g. If several persons are registered or group-, travel-, seminar- and/or conference events are booked, the number and, if applicable, the names of participants must be sent to the Hotel Deutschherrenhof up to 3 days before arrival or the start of the event. Political events must be clearly marked on the request.
h. Events to communicate and promote trips that are connected with a stay at the Hotel Deutschherrenhof require the prior written approval of the respective advertising measure by the hotel.
XI. FINAL PROVISIONS
a. For any disputes arising from this contract and its fulfilment, as far as legally permissible, the registered place of the hotel (Zeltingen-Rachtig) shall be deemed agreed.
b. In the event of individual provisions of these General Terms and Conditions being or becoming ineffective or void, the validity of the remaining provisions shall in no way be affected. Instead of the invalid provision, an effective regulation that comes as close as possible shall come into force.
Hotel Deutschherrenhof, Zeltingen-Rachtig, last revision February 2021